Refund Policy

At Ryterly, we take pride in every project we work on. If you are not satisfied with what we deliver, our first step is always to revise and improve until the work meets the agreed standard. We will only consider a refund when revision is no longer a viable path.

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period from the date of purchase for distance contracts (purchases made online).

During this 14-day window, you may cancel your order and receive a full refund, unless you have explicitly requested that we begin work immediately and acknowledged that your cancellation right will be reduced once work has commenced.

If work has begun within the 14-day cooling-off period at your request, your refund will be pro-rated based on the proportion of work completed at the time of cancellation.

Full refund — if you cancel before we have started any billable work on your project, you are entitled to a full refund of any amount paid.

For fixed-price services purchased via Stripe checkout, cancellation requests submitted within 24 hours of purchase will typically be refunded in full if no work has commenced.

If you cancel after work has started, you are entitled to a pro-rata refund based on the percentage of work remaining at the time of cancellation.

For example:

• If you have paid £400 for book formatting and we have completed 50% of the work, you would receive a refund of £200.
• The percentage of work completed will be assessed and communicated to you in writing within 5 business days of your cancellation request.

Any costs we have incurred on your behalf — such as stock imagery licensed specifically for your project — may be deducted from the refund amount. These will be itemised clearly.

Once you have accepted the final deliverables (i.e., confirmed in writing that the work is complete and satisfactory), no refund is available.

For ongoing services such as Amazon Ads Management, the monthly fee is non-refundable for any month in which campaign management work has been performed. Cancellation takes effect at the end of the current billing period.

If you believe the delivered work does not meet the agreed standard or brief, please contact us before requesting a refund. We will review your concerns and offer additional revisions at no extra charge.

If, after exhausting the revision process, we are genuinely unable to meet your requirements, we will offer a fair pro-rata refund for the uncompleted portion of the agreed scope.

To request a refund or discuss a cancellation, please email us at:

[email protected]

Please include:

• Your name and the email address used to purchase
• The service or order reference number
• The reason for your cancellation or refund request

We aim to acknowledge all refund requests within 2 business days and resolve them within 10 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank.

If you have any questions about this policy, please reach out: [email protected]